Networking Service Delivery Manager
Core
Manage the delivery of advanced networking services to a leading Service Provider, ensuring customer success through planning, organizing, and directing complex service engagements.
Role type
Senior Service Delivery Manager (Networking)
Builds
Managed networking service delivery for key enterprise customers
Domain
IT Services / Networking / Cloud
Deliverable
client delivery
Required skills
IP networking, ITIL processes, risk management, cross-functional leadership, data analysis, project management, relationship building
Preferred skills
automation, routing/switching technologies, roadmap planning, root cause analysis
Technologies
IP-based networks, Microsoft Office
Responsibilities
Manage customer engagements and prioritize work; deliver high-level achievement in cross-functional organizations; manage complex issues requiring in-depth evaluation; develop and maintain relationships with partners and sales teams; build trusted advisor relationships; coordinate corporate resources for account support; conduct quarterly Operations Reviews; prepare and deliver Post-mortem/Root Cause Analysis; audit network support against service contracts; drive efficient resolution of escalated situations.
Seniority
Senior, hands-on IC with management responsibilities
