Customer Service Clerk - Furniture
Core
Manage customer repairs, servicing, and admin duties for a furniture retailer.
Role type
Customer Service Clerk (Retail)
Builds
Repair tracking, customer updates, and administrative processing for Harvey Norman furniture customers.
Domain
Retail / Home & Lifestyle
Deliverable
dashboards & analysis
Required skills
Customer service, repair management, data entry, invoice processing, claims handling, report generation, stock coordination, health and safety compliance, problem solving, complaint resolution, multitasking, prioritization, communication, teamwork.
Responsibilities
Manage customer repairs and servicing; tag faulty products and liaise with service agents and suppliers; update service database; keep customers informed of repair status; process credit/debit invoices, claims, and finance paperwork; run weekly repair reports; advise customers of stock arrival and organize delivery; maintain health and safety standards.