Superannuation & Retirement Specialist (Inbound Voice) Fixed Term Contract
Core
Deliver high-quality member and employer services via inbound voice channels, managing enquiries to resolution and guiding members to relevant products.
Role type
Inbound Voice Specialist (Superannuation)
Builds
Member service interactions and retention support
Domain
Financial Services / Superannuation
Deliverable
client delivery
Required skills
Inbound voice handling, customer service, needs-based conversation, record keeping, simplifying complex information, handling complaints
Preferred skills
RG146 certification, Superannuation experience, financial services/insurance background
Responsibilities
Manage inbound voice activities, resolve member and employer enquiries, guide members to products, maintain accurate system records, handle sensitive conversations and complaints
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