Intake Officer
Core
Provide effective administration support in the management of referrals to facilitate patient access and community care, conducting intake assessments for eligible clients.
Role type
Administrative intake officer
Builds
Personalized task lists promoting client independence, safety, and quality of life
Domain
Healthcare / Aged care / Home care services
Deliverable
dashboards & analysis
Required skills
Client assessment, data management, report preparation, guideline compliance (CHSP/HACC-PYP)
Preferred skills
Client-centred approach, communication skills
Responsibilities
Conduct intake assessments for clients deemed eligible by My Aged Care; Evaluate client needs, capabilities, and preferences; Develop personalized task lists; Update client data and process referrals; Prepare reports for management on policies, procedures, and funding; Escalate waitlist and client activity concerns to leadership.