Service Delivery Coordinator
Core
Coordinate daily operations and service delivery for NDIS participants and frontline support workers in the Cairns region.
Role type
Mid-level operations coordinator (disability support)
Builds
Individualized care plans and coordinated support services for NDIS participants
Domain
Disability support / NDIS
Deliverable
client delivery
Required skills
NDIS compliance, rostering and scheduling, incident response, staff mentoring, stakeholder collaboration, CRM management
Preferred skills
Cert III/IV in Individual Support, First Aid & CPR, PRODA system familiarity, Mental Health First Aid, experience with Aboriginal and Torres Strait Islander communities
Responsibilities
Provide hands-on support to Support Workers, coordinate participant onboarding and care plans, conduct service reviews, mentor staff, manage rostering and timesheets, respond to incidents, ensure safety and compliance
Seniority
Mid-level, hands-on IC