Senior Manager - Customer Protection Strategy and Governance
Core
Lead the Enterprise Customer Protection strategy, focusing on AML/CTF transaction monitoring, Fraud & Scams transaction monitoring, Sanctions screening, financial crime intelligence, risk assessment, and detection capability uplift.
Role type
Senior Manager, Financial Crime Strategy & Governance
Builds
Enterprise-wide financial crime controls, regulatory compliance frameworks, and executive reporting on material risks.
Domain
Financial Services / Anti-Money Laundering (AML) / Counter-Terrorism Financing (CTF) / Sanctions
Required skills
AML/CTF regulatory obligations, Fraud & Scams detection, Sanctions screening, Risk assessment, Control governance, Financial crime intelligence, Transaction monitoring, Regulatory engagement, Executive reporting
Preferred skills
Degree in Business/Finance/Risk, 7+ years in financial crime/risk/governance, Banking/Wealth management product knowledge, Board-level presentation skills
Technologies
AUSTRAC obligations, Risk in Change frameworks, Data analytics, Intelligence-led controls
Responsibilities
Lead regulatory change and risk assessments, Partner with Financial Crime Analytics to strengthen detection capabilities, Provide governance and executive reporting on material risks, Identify emerging fraud and financial crime threats, Manage material issues and incidents, Support AUSTRAC obligations and regulatory engagement
Seniority
Senior Manager, Strategic Leadership