Payroll Communications Lead
Core
Lead day-to-day communication and relationship management for a portfolio of payroll clients, acting as the primary contact for payroll queries and supporting system administration.
Role type
Client Communications Lead (Payroll)
Builds
Client trust and service delivery for NFP, charity, and community organization payroll portfolios
Domain
Not-for-profit sector / Payroll administration
Deliverable
client delivery
Required skills
Client relationship management, payroll query resolution, employee record maintenance, system administration, audit documentation, multi-system navigation, deadline management
Preferred skills
NFP sector experience, Xero, Employment Hero, TANDA platform experience
Responsibilities
Lead day-to-day communication and relationship management for a portfolio of payroll clients; Act as the primary contact for client payroll queries; Maintain employee records, onboarding/offboarding data, and payroll system updates; Coordinate with the Payroll Team Leader on escalations, exceptions, and client updates; Support system administration across payroll platforms; Maintain accurate documentation and support audit-readiness