Teamlead Customer Service
Core
Lead a team in providing top-level customer support via phone, email, and chat, managing accounts, processing orders, and resolving escalated issues.
Role type
Teamlead Customer Service
Builds
Customer satisfaction and order fulfillment
Domain
Performance packaging industry
Deliverable
client delivery
Required skills
Verbal and written communications, Product knowledge, Data entry, Organization, Attention to detail, Training
Preferred skills
Self-starter, Ability to learn new software
Responsibilities
Interact with customers via telephone, email, or chat to provide support; Maintain customer accounts and interaction records; Communicate pricing, shipping dates, and order information; Respond to advanced inquiries and claim investigation results; Collect and enter orders; Support inside and outside sales; Train new Customer Service Coordinators; Escalate issues beyond coordinator knowledge to specialists.