Business Analyst
Core
Provide Level 1 and Level 2 support for Enterprise Analytics users, addressing inquiries related to reports, dashboards, and data across global regions.
Role type
Business Analyst (Analytics Support)
Builds
Reports and dashboards using Power BI and other enterprise reporting tools
Domain
Manufacturing / Performance Packaging / Business Intelligence
Deliverable
dashboards & analysis
Required skills
Power BI, Power Pivot, Tableau, SQL, data modeling, ETL concepts, root cause analysis, stakeholder communication
Preferred skills
Experience supporting global stakeholders, offshore delivery environment, relational databases
Technologies
Power BI, Power Pivot, Tableau, SQL
Responsibilities
Respond to support requests via ticketing systems, email, and virtual collaboration tools; Troubleshoot reporting and data issues; Develop, modify, and enhance reports and dashboards; Support user enablement through virtual training sessions and documentation; Collaborate with US- and EMEA-based stakeholders to gather reporting requirements; Document recurring issues and standard operating procedures.
Seniority
Mid-level, hands-on IC