Service Delivery Controller
On-site
Core
Coordinate live train services, crews, and assets to ensure safe and efficient freight delivery, responding to operational disruptions in real-time.
Role type
Operations Controller (Rail Freight)
Builds
Safe, reliable rail freight services for businesses and communities
Domain
Rail freight transport
Required skills
Coordination, scheduling, logistics, problem-solving, prioritization, decision-making under pressure, clear communication, computer literacy
Responsibilities
Monitor live train services and support planned schedules, Respond to operational disruptions and minimize service impacts, Coordinate train crews and assets to meet changing requirements, Provide timely information to internal teams and external stakeholders, Maintain operational systems and align services with the plan