IT Technician
Core
Provide frontline technical support and assistance to end-users, troubleshoot hardware and software issues, and maintain IT systems to support daily operations across the APAC region.
Role type
Level 1 IT Technician (Helpdesk)
Builds
IT support services for end-users in the mining, minerals, and metals industry
Domain
Mining, minerals, and metals industry
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, desktop/laptop configuration, peripheral setup, system updates and patching, inventory management, IT security policy enforcement
Preferred skills
Engineering/CAD software experience, Microsoft 365 Suite (Entra, Intune, Exchange) proficiency, CompTIA A+ certification, CompTIA Network+ certification, Microsoft 365 Fundamentals (MS-900) certification, ITIL V4 Foundation certification
Technologies
Microsoft 365 Suite, Entra, Intune, Exchange, CAD software
Responsibilities
Provide first-level technical support via phone, email, or in person; troubleshoot desktops, laptops, printers, and mobile devices; install and configure IT equipment; perform hardware upgrades and repairs; conduct routine maintenance and system updates; monitor system alerts; maintain IT asset records; assist in enforcing IT security policies
Seniority
Junior, hands-on IC
