Technical Support Engineer - Fixed Term Contract
Core
Provide technical support for Focusrite and Novation audio products via phone, email, and live chat, including troubleshooting, bug reporting, and warranty coordination.
Role type
Technical Support Engineer
Builds
Customer support services for Focusrite and Novation product lines
Domain
Music technology / Audio hardware
Deliverable
client delivery
Required skills
Audio interface knowledge, MIDI control, home/studio recording setups, Mac OS, Windows systems, DAW software (Pro-Tools, Logic, Cubase)
Responsibilities
Answer pre and post sales customer enquiries via phone, email and live chat; Recreate end-user setups to replicate issues and submit bug reports; Coordinate warranty and non-warranty repair bookings; Represent the Technical Support team during new product development phases.
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