Global Escalations Specialist, Member Experience (Singapore)
Core
Investigate and resolve complex member escalations related to Trust & Safety, abuse reports, platform issues, and sensitive content to protect the Tinder ecosystem.
Role type
Entry-level Trust & Safety Escalations Specialist
Builds
Safer, compliant user experiences for millions of Tinder members
Domain
Social networking / Trust & Safety
Deliverable
client delivery
Required skills
case investigation, policy enforcement, bug report review, user feedback analysis, sensitive content review, cross-functional collaboration, process improvement, critical thinking, system navigation, multi-priority management
Preferred skills
analytical problem-solving, adaptability, proactive mindset, technical savvy, project management
Responsibilities
Investigate and troubleshoot complex escalations regarding Trust & Safety and member support; Review bug reports and application functionality issues partnering with Engineering; Gather and analyze user feedback for new product launches; Review and address sensitive content including harassment and hate speech; Collaborate with cross-functional partners including Legal, Marketing, and Engineering; Contribute to team initiatives to improve operational efficiency
