Service Desk Officer
Core
Frontline ICT support providing Level 1 service desk assistance, triaging calls, and managing user access for a regional hospital network.
Role type
Service Desk Officer (Level 1 Support)
Builds
ICT operations and support services for Gippsland Health Alliance member organisations
Domain
Healthcare / IT Operations
Required skills
Level 1 ICT support, triaging, customer service, user administration, ITIL knowledge, MS Windows/Office/Exchange familiarity
Preferred skills
ITIL certification, relevant IT qualifications (Certificate/Diploma), service desk system experience
Responsibilities
Provide Level 1 ICT support including triaging and resolving service desk calls; Deliver exceptional customer service and capture call information; Support user administration and application access; Maintain Service Desk documentation and reporting; Promote Service Desk system usage; Collaborate with teams to resolve incidents and escalate issues.