Customer Experience Representative - ICS
Core
Negotiate carrier rates to meet load expectations and margins while managing freight movement visibility and service execution for government, emergency management, and disaster response operations.
Role type
Senior IC customer experience representative (logistics)
Builds
Freight coverage and on-time pickup/delivery for mission-critical shipments
Domain
Transportation/Logistics
Required skills
Carrier rate negotiation, multi-priority management, high-pressure decision making, carrier base establishment, freight tracking, service failure communication, market trend analysis, customer service expectations management
Preferred skills
Bachelor's degree in Business Administration/Logistics/Supply Chain, 1+ year experience in transportation/logistics/account management
Technologies
Carrier360 Platform, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
Responsibilities
Negotiate optimal purchase rates with carriers, act as liaison between internal stakeholders and carriers, manage all freight in transit, utilize Carrier360 Platform to tender loads, proactively communicate service failures, verify carrier authenticity and tracking, remain current on supply chain information, partner with internal teams to ensure safety
Seniority
Entry-level to Mid-level, hands-on IC
