Sr Casualty Claims Specialist
Core
Frontline claims professional for casualty, workers' compensation, and liability events, performing analytical intake, early-stage claim evaluation, and initial reserve setting.
Role type
Senior IC casualty claims specialist
Builds
Resolved claims and mitigated risk for a transportation/logistics company
Domain
Insurance / Transportation / Logistics
Required skills
early case handling, initial reserve setting, claim file assignment, team mentoring, litigation evidence preservation, investigative questioning, regulatory compliance, drug/alcohol testing coordination, medical treatment initiation, event grading, single-vehicle claim resolution
Preferred skills
call center experience, insurance industry knowledge, problem reporting practices
Technologies
GPS data, onboard video data, third-party surveillance, public databases, social media reports
Responsibilities
Serve as primary point of contact for drivers, claimants, and law enforcement to facilitate timely event reporting; Identify and pursue cases with early resolution potential to reduce escalation and attorney involvement; Act as a team lead by mentoring junior members, coaching on policy updates, and auditing team reports; Locate, preserve, and secure litigation-sensitive evidence including collision mitigation and GPS data; Perform analytical intake and early-stage claim assessment to determine liability and exposure; Manage communication with claimants, adjusters, and legal teams to advance timely resolutions; Provide holistic guidance and support to employees during and following initial event reporting; Assess preliminary event grading and preventability in compliance with ATA guidelines; Process and resolve single-vehicle claims through associated expense payments.
Seniority
Senior, hands-on IC with team lead responsibilities