Gewährleistungsmanager (m/w/d) in der Betriebsphase
Core
Managing warranty claims and defect resolution for residential and commercial properties after construction completion.
Role type
Warranty Manager (Post-Construction Phase)
Builds
Defect remediation processes and customer service outcomes for real estate assets
Domain
Construction / Real Estate Operations
Deliverable
client delivery
Required skills
Technical analysis of construction defects, Legal knowledge of construction contracts (VOB), Coordination of subcontractors, Process documentation and tracking, Customer relationship management
Preferred skills
Experience with turnkey real estate projects, Engineering or technical master qualification
Technologies
VOB (German Construction Contracts)
Responsibilities
Serve as primary contact for clients and partners post-handover, Independently process warranty claims considering legal and economic aspects, Analyze and clarify technical defects, Coordinate partner companies for defect rectification, Document and track warranty processes to successful closure, Ensure high service quality and customer satisfaction
Seniority
Mid-Senior, hands-on operational role