Senior Case Manager - Victoria
Core
Provide high-level case management, information, and referral services to Humanitarian Settlement Program (HSP) clients with complex needs, including informal supervision and leadership to Case Managers and support staff.
Role type
Senior IC case manager (humanitarian settlement)
Builds
Settlement support services for humanitarian clients
Domain
Social services / Humanitarian settlement
Deliverable
client delivery
Required skills
complex case management, informal supervision and leadership, cross-cultural communication, policy interpretation (immigration/income support), stakeholder liaison, report writing
Preferred skills
relevant community language proficiency, advanced case management experience
Technologies
MS Word, MS Excel, MS PowerPoint
Responsibilities
Develop and monitor case management plans for clients with complex settlement needs; provide informal supervision to Case Managers, Client Support Workers, and Orientation Guides; liaise with contractual partners, mainstream providers, and community volunteers; respond flexibly to changing policy and program needs; improve processes and service outcomes within the team.