Head of PMO
Core
Oversee the portfolio of services projects (implementations, upgrades, migrations, modernization) within Universal Banking, managing project health, customer experience, and financial forecasting.
Role type
Senior IC Head of PMO
Builds
Mission-critical financial services software solutions for Universal Banking, Payments, and Lending
Domain
Financial Services / Banking Technology / SaaS
Required skills
Enterprise project and portfolio management, PMP certification, Strategic alignment, Financial forecasting and margin management, Capacity and utilization management, Team leadership and coaching, Data analysis for continuous improvement, Executive presence
Preferred skills
Experience with AI and automation in service operations, Pre-sales support for resourcing feasibility
Technologies
Standard delivery methodologies, Stage gates, Project management tools
Responsibilities
Establish feedback mechanisms and analyze project data to drive continuous improvement; Own PMO accountability for on-time, on-budget delivery through governance and milestone tracking; Own monthly services forecasting and financial operating rhythm with Finance; Lead, coach, and develop project managers and Service Operations teams; Provide timely reporting of billable and non-billable utilization; Enforce consistent use of standard delivery methodology and quality standards.
Seniority
Senior, hands-on IC with people management