Business Analyst With Complaints
Core
Senior Business Analyst supporting 50% Complaints and 50% Deceased Estates functions.
Role type
Senior Business Analyst
Builds
Process flows, business requirements, and functional documentation for complaints and estates operations
Domain
Banking/Financial Services
Deliverable
product features
Required skills
Business requirements gathering, process analysis, gap identification, UAT support, change management, SOP updates
Preferred skills
Banking/financial services experience, complaints handling, deceased estates experience
Technologies
Agile delivery frameworks
Responsibilities
Gather and document business requirements from stakeholders, Analyse current processes and identify gaps, Prepare process flows and functional documentation, Support UAT and testing activities, Coordinate with stakeholders for requirement delivery, Assist with process improvements and training
Seniority
Senior, hands-on IC
