Epic Application Analyst - Patient Experience (My Chart/Hello World)
Core
Subject matter expert and technical contact for Epic Patient Experience applications (My Chart/Hello World), leading projects, changes, and break/fix escalations while designing, building, configuring, and testing clinical information systems.
Role type
Senior Epic Application Analyst (Patient Experience)
Builds
Integrated multi-specialty ambulatory care clinical information systems
Domain
Healthcare IT / Electronic Health Records (EHR)
Required skills
Epic Ambulatory/MyChart/Hello World certification, system analysis, IT principles, software development, clinical informatics, data management, ITIL processes, vendor coordination, test script creation, troubleshooting
Preferred skills
Master's degree in IT/CS, 5-7 years Epic Ambulatory experience, major participant in EHR configuration, senior staff advisory
Technologies
Epic EHR, MyChart, Hello World, ITIL
Responsibilities
Design, build, configure, test, and maintain clinical information systems; provide end-user support remotely and in-person; monitor and resolve incoming tickets; coordinate system fixes and application changes with vendors and training teams; create test scripts and plans for workflow changes; collaborate on infrastructure-related clinical application issues; support upgrades, new releases, and change management.
Seniority
Senior, hands-on IC