Customer Planner (HKTW)
Core
Customer Planner for LEGO HKTW Operations, connecting sales, marketing, and supply chain to improve demand planning, product availability, and inventory performance across Hong Kong and Taiwan.
Role type
Senior IC demand planning specialist (consumer goods)
Builds
Accurate customer demand forecasts, effective product allocation processes, and robust in-stock reporting.
Domain
Consumer goods / Retail / Supply chain
Required skills
Customer demand planning and forecasting, Advanced Excel, Power Query, Power BI, Inventory analysis and reporting, Stakeholder partnership, Forecast accuracy improvement
Preferred skills
EDI integration processes, Retail performance and promotional analysis
Responsibilities
Partner with Key Account Managers to execute customer demand planning and drive top-line forecasting; Lead analytical reviews on customer performance and market dynamics to strengthen turnover forecast accuracy; Drive product allocation ensuring fairness and alignment with supply constraints; Develop and maintain in-stock reporting to assess market inventory; Participate in monthly S&OP cycles providing customer insights; Drive process improvements leveraging advanced technology.
Seniority
Mid-Senior, hands-on IC