Distribution Center Associate Customer Service
Core
Handles billing corrections, accounts receivable reconciliation, and customer service for NAPA auto parts stores and jobbers.
Role type
Distribution Center Associate Customer Service (Billing & AR)
Builds
Monthly AR statements, weekly billing reports, rebate credits, and corrected billing records for stores.
Domain
Automotive retail supply chain / Accounts Receivable
Deliverable
dashboards & analysis
Required skills
Bookkeeping, EDI processing, Journal entries, Credit dispute resolution, Data entry, Report generation, Phone support, Microsoft Excel, JD Edwards / PeopleSoft
Preferred skills
Document management systems, Office equipment operation
Responsibilities
Reviews and corrects billing codes; Processes EDI and keys receipt of parts; Runs reports on open positions; Writes checks and performs end-of-day accounting; Investigates credit card disputes; Distributes AR statements to stores; Reconciles bank accounts; Keys class credits; Handles incoming sales orders and CS inquiries; Verifies damaged/defective parts returns; Generates weekly stock/billing reports; Sets up rebate accounts; Processes bid proposals and IBS contracts; Makes claims for damaged freight.
Seniority
Entry-level to Mid-level, hands-on IC