Senior Store Pro
Core
Deliver accurate, efficient, and courteous service to customers across in-store, telephone, and dealer shop channels while sourcing automotive parts.
Role type
Senior Store Pro (Automotive Parts Retail)
Builds
Parts orders, customer solutions, and store operations
Domain
Automotive retail and parts distribution
Deliverable
product features
Required skills
Automotive parts knowledge, parts lookup and sourcing, customer service, POS system usage, inventory management, sales practices, delivery coordination, physical labor (lifting up to 60 lbs)
Preferred skills
ASE Parts Specialist certification, experience in automotive parts or retail, familiarity with TAMS, knowledge of local service area, ability to operate a manual transmission vehicle
Technologies
POS systems, catalog tools (TAMS), delivery management systems
Responsibilities
Provide prompt, professional, and courteous service to customers; Accurately identify, source, and process parts orders using catalog and POS systems; Advise customers on technical product questions and recommend appropriate solutions; Maintain strong knowledge of products, warranties, sales programs, and company policies; Execute sales practices including customer engagement, needs assessment, and product demonstration; Resolve customer issues effectively to ensure satisfaction and retention; Support store operations including stock orders, reporting discrepancies, and maintaining store presentation; Utilize delivery management systems to coordinate and dispatch deliveries; Perform general housekeeping, cleaning, and organizational tasks; Assist with inventory control activities including receiving merchandise, stocking shelves, and conducting cycle counts; Assist with Open and Close Procedures; Support continuous improvement initiatives related to store processes.
Seniority
Senior, hands-on IC
