Senior Store Pro
Core
Deliver accurate, efficient, and courteous service to customers across in-store, telephone, and dealer shop channels while sourcing automotive parts and supporting store operations.
Role type
Senior Store Pro (Automotive Parts Retail)
Builds
Parts orders, customer solutions, and store operational efficiency
Domain
Automotive retail and parts distribution
Deliverable
product features | client delivery | physical/clinical work
Required skills
Automotive parts knowledge, parts lookup and sourcing, customer service, POS/catalog system usage, inventory management, sales practices, logistics coordination, physical labor (lifting up to 60 lbs)
Preferred skills
ASE Parts Specialist certification, experience in automotive parts or retail, familiarity with TAMS, local service area knowledge, manual transmission vehicle operation
Technologies
POS systems, cataloging tools (TAMS), delivery management systems
Responsibilities
Provide prompt service to customers via multiple channels; identify and process parts orders; advise on technical product questions; maintain product and policy knowledge; execute sales practices; resolve customer issues; support inventory control and store operations; coordinate deliveries; perform housekeeping and safety tasks.
Seniority
Senior, hands-on IC