Motion Automation Intelligence- Customer Service Representative II
Core
Handles customer inquiries, provides quotes, enters orders, negotiates pricing, and manages inventory for industrial automation products.
Role type
Customer Service Representative II (Sales & Order Management)
Builds
Engineered systems, products, and services for industrial automation
Domain
Industrial Automation (Robotics, Motion Control, Machine Vision, IIoT)
Deliverable
product features
Required skills
Negotiation, order entry, inventory sourcing, shipping logistics, customer relationship management, multi-tasking
Preferred skills
Driving record, basic product knowledge
Technologies
Telephone, fax, email, electronic ordering systems
Responsibilities
Respond to customer inquiries regarding products, place customer orders via multiple channels, negotiate sale and purchase prices, adjust pricing to meet customer demands, build customer relationships to drive repeat business, order items to maintain inventory levels, expedite backorders, source products from branch, distribution center, or supplier inventory, determine cost-effective shipping methods, handle customer returns, assist less experienced representatives.
Seniority
Mid-level, hands-on IC
