Senior Product Service Engineer / Veranstaltungstechnikmeister (w/m/d)
Core
Senior engineer responsible for complex 3rd level support, root cause analysis, and driving sustainable solutions for audio technology products globally.
Role type
Senior Product Service Engineer / Problem Manager
Builds
Audio technology products for live events, stadiums, and concert halls
Domain
Audio technology / Live event production
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Systematic problem analysis, 3rd level support, change management, cross-functional coordination, technical repair execution, process improvement, knowledge transfer
Preferred skills
Experience with measurement techniques, test systems, ITIL frameworks, Problem Management methodologies
Technologies
Audio technology systems, measurement equipment, test systems
Responsibilities
Analyze complex fault patterns and manage 3rd level support incidents, Identify recurring field issues and drive sustainable resolutions, Coordinate cross-functional problem and change initiatives with R&D and Quality, Perform complex repairs and deep fault analysis when required, Act as technical expert for the global service network, Develop measurement methods, processes, and technical standards, Ensure knowledge transfer through training and documentation
Seniority
Senior, hands-on IC
