Field Customer Care Representative
Core
Conduct on-site inspections and homesite visits to evaluate homeowner concerns, investigate warranty issues, and coordinate multi-trade repairs for Lennar homes.
Role type
Field Customer Care Representative (Warranty & Construction Support)
Builds
Warranty resolution and home quality assurance for new home communities
Domain
Residential Construction / Homebuilding
Deliverable
physical/clinical work
Required skills
residential construction knowledge, warranty investigation, multi-trade coordination, on-site troubleshooting, building code compliance, CRM documentation, time management
Preferred skills
technical or construction training, Microsoft Office proficiency, flexible scheduling
Technologies
Microsoft Word, Excel, CRM platforms
Responsibilities
Conduct on-site inspections and homesite visits to evaluate homeowner concerns; Investigate potential warranty issues and determine corrective actions; Manage complex cases requiring coordination of multiple trades and materials; Document findings, photos, and communications in CRM systems; Troubleshoot minor construction issues on-site; Ensure compliance with warranty policies and building codes.
Seniority
Mid-level, hands-on field role
