Digital Operations Center Leader
Core
Define and execute enterprise strategy for proactive service operations, reliability engineering, and digital operational excellence to transform a traditional command center into an intelligence-driven Digital Operations Center.
Role type
Senior Director of Digital Operations / SRE Strategy
Builds
Modern, AI-enabled command centers; enterprise monitoring and observability standards; mature Site Reliability Engineering (SRE) practices; automated response capabilities.
Domain
IT Operations / Site Reliability Engineering / Managed Services
Deliverable
production ML models | infrastructure | dashboards & analysis
Required skills
Enterprise IT Operations leadership, Digital Operations Center (DOC) management, Major Incident Management, Monitoring & Observability, Event Management, Problem Management, Managed Service Provider (MSP) management, Operational transformation, Executive communication
Preferred skills
Site Reliability Engineering (SRE), ServiceNow ITSM/ITOM, AIOps, Cloud operations
Technologies
Datadog, Dynatrace, Splunk, AppDynamics, New Relic, Grafana, ServiceNow, AI/ML for operations
Responsibilities
Develop enterprise Digital Operations strategy aligned with business resilience; Build and lead a modern, AI-enabled command center; Establish enterprise standards for monitoring and observability; Lead Major Incident Management and SRE practices; Drive adoption of AI, automation, and predictive alerting; Develop operational dashboards and executive reporting; Lead strategic relationship with managed services provider; Partner with cross-functional leaders to improve operational maturity.
Seniority
Senior, strategic leadership with hands-on oversight